Contact & support

Reach the studio

Mailing address: 1524A Beaverpond Drive

For game questions and technical help, email hello@redfoxgaming.ca. For personal information requests, contact our Privacy Officer at hello@redfoxgaming.ca.

We aim to reply within a few business days. Please describe what happened and what you were trying to do.

Help with the game

In the game, choose “Send feedback” and then “Share report” to share a report you choose to send. The report can include a screenshot with names covered, your note, phone model, language and build number. Your on-device log leaves your phone only if you choose to share it.

If you email us, include your friend code and the build number from Settings. Tell us which phone you use and the steps that led to the issue. Never send passwords or payment card details.

Request account deletion

In the game, open Settings and tap Delete account (next to Export my data), type DELETE to confirm, then tap Delete. Finish any duel first. Deletion is permanent.

Email hello@redfoxgaming.ca with the subject “Account deletion”, your friend code and your deletion request. A public friend code locates the account; it is not proof of ownership. We verify control through the signed-in account. If you lost your code or cannot sign in, tell us; we will help locate the account and arrange another ownership check, such as checking a store transaction reference against our records. Never send passwords or full payment details. We aim to complete verified requests within 30 days and will reply if more information is needed.

Deletion removes your account, sign-in links, progress, wallet and ledger, friends, notifications, account-linked analytics, board entries and pending ad rewards. See data retention for retained security evidence, other players’ history, exports, logs and backups and their limits.

You can export account data in the game. The standard export omits anti-cheat signals and hidden skill rating. Contact the Privacy Officer for further access or other privacy requests.